Support and Training

Customer First: The Help You Need, When You Need It

The Customer Service and Technical Support teams are committed to ensuring timely issue resolution and 100% satisfaction. Our Technical Support engineers are experts in Sensus water, gas and electric products as well as AMR and AMI solutions. We support all Sensus hardware, communication networks and software products.


Call 24/7/365
in North America

Live Chat

8:00 am – 8:00 pm ET
Monday – Friday

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Knowledge Base

Self-service technical support

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Education and Training

Our Education and Training Services team offers an engaging curriculum that prepares your staff to use your new system with confidence. Helping your team use technology efficiently and effectively is our top goal—because we know customer satisfaction is yours.

Training is available onsite or online. We can also design customized curriculum development for your specific needs.

Sensus Training: Free online learning for customers 
Launch Training

Custom Training: Programs designed to meet your needs 
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Document Library: Installation and Product Manuals, Quick Guides, Troubleshooting Guides, and more 
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My Sensus

The one-stop-shop for Sensus customers, providing easy access to everything you may need:

  • Enter orders
  • Submit a Return Merchandise Authorization (RMA)
  • Track project statuses
  • Explore Knowledge Base articles
  • Search the document library
  • Access SPAN
  • And more!


Join the SPAN Community

The Sensus Partner and Advisor Network (SPAN) is open to all Sensus customers. Members exchange ideas, solve problems and maintain an open line of communication with Sensus. Industry-specific subcommittees meet monthly via conference call, and the entire group meets annually at the Sensus Reach Conference.

Become a SPAN member today

Other Ways to Connect With Us

  • Read our blog
  • Follow us on social media
  • Visit us at industry events
  • Catch our latest news
  • Join us at Reach, our annual customer conference