Customer Service

At Sensus, we believe good service is something you should expect – and get before, during, and after the sale. The entire Sensus manufacturing, engineering, sales and service team is committed to supporting you with the very finest products, solutions, and services in the industry.

Our customer service staff can provide answers to your questions or concerns. In the U.S. and Canada, call 1-800-638-3748


Additional Product Information

FlexNet® Infrastructure Extended Warranty Program
FlexNet® NA Software Maintenance Plan

Ordering Information and Forms

Customer Information Form
Extended Warranty Program
Order Requirements Checklist

Information Sheets

Sensus AutoRead Support Program
Sensus Equipment Standard Repair
Gas Turbo Meter Rebuild Program

Warranty Information

See Sensus Warranties, Terms and Policies Page


Our goal is to resolve your issue, minimize downtime, and ensure your satisfaction with our products, services, and solutions. For assistance, contact your nearest support facility: