Field Service Technician LCS Diesel

• Carry out professional service and emergency repair work on pumping and associated equipment at the customers’ premises and the workshop.
• Maintain all relevant documentation and reports for work undertaken, consistent with company policies and quality assurance procedures.
• Maintaining working environment and vehicle so that it conforms to all necessary ESH requirements.
• On-site commissioning and control panel settings to application requirements.
• Inspect and test products prior to dispatch to customers.
• Maintain service records using written records for future reference and to comply with all Quality Assurance Procedures.
• Provide timely and accurate advice and feedback to support staff and customers on service and product related issues both orally and in writing where required.
• Participate in departmental meetings and provide input on rental activities.
• Actively participate in audits for QA and ESH systems and practices.
• Perform standby duties.

Requirements

• Matric (Grade 12)
• Qualified Diesel Mechanic with exposure to auto-electrical with a minimum of ten years’ experience, of which 5 years must be in a customer facing field service environment.
• Electrical qualification (max 400V/50H). Exposure to 400V control systems essential.
• Computer literate and proficient in the MS office suite of programs
• Valid driver’s licence code 08 or higher.
• Valid passports and willingness to travel.
• Exposure to CAT, Perkins, and Volvo industrial engines.
• The position is based in Richards Bay

Skills & Competencies

• Excellent problem-solving abilities.
• Excellent communication skills

• Demonstrated ability to identify, locate and repair faults in auto-electrical control equipment.
• Be able to work in a team environment.
• Result orientated, whilst still being committed to fulfilling the requirements of Xylem’s QA and ESH programs.
• Passionate about continuous improvement and service excellence.