Service Manager

Operations | Kalgoorlie, Australia, Australia
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Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. We are committed to creating an organisation of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

Our branch located in Kalgoorlie, WA has an exciting opportunity for a customer focused, results driven Service Manager to lead and build the team to deliver Xylem's promise of quality, customer satisfaction and service excellence. 

As the Service Manager you will work and lead the team to profitably grow our service and rental business by:

  • Providing strong leadership to motivated branch service staff
  • Supporting and assisting the sales team to increase new sales for service
  • Ensuring the Rental fleet is serviced and well maintained
  • Arranging and scheduling service and emergency work on pumping and associated equipment at customer premises and in the workshop
  • Scheduling invoices, credit applications and requests for new suppliers and warranty work in conjunction with the service coordinator
  • Facilitating daily kick off meetings and monthly tool box talks, involving Service/Workshop personnel with a safety first mindset
  • Providing timely and accurate advice and support to staff and customers on service, workshop and product related issues
  • Ensuring that the workshop and service area is maintained in an environmentally safe and organized manner and ensures that all equipment and tools are maintained and used to standards required.

You will bring a strong mechanical/electrical aptitude, excellent problem-solving skills and superior communication skills, along with a drive to exceed expectations. You will be a passionate people leader with demonstrated leadership experience and hold a trade certificate (mechanical/electrical). 

Apply Now to become part of a globally recognised company earning a Top Score for Workplace Equality from Human Rights Campaign for Third Year Running and winning the “Net Zero” Leadership at Global Water Awards. 

Be part of a loyal, hardworking team that are committed to bringing out the best in our people through ongoing training and development.  Be rewarded with fantastic benefits like subsidised health insurance, company funded income protection and subsidised gym memberships, bonuses, just to list a few. 

To discuss the position or book a confidential discussion please email

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