Field Service Technician

Operations | Boise, ID, United States
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We’re Hiring for a Field Service Technician!   

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!  

 

THE ROLE: The Field Service Technician will be responsible for safe operation of a DOT regulated vehicle, transporting materials/equipment from point A to point B.  This role initiates and executes field service activities at customer sites in a safe and efficient manner, works with mechanical, electrical, diesel equipment, and anticipates and corrects safety issues.  The Field Service Technician has direct communication with customers and may be responsible for work in multiple systems/locations/customers. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.   

 

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  

  • Identify all items to be delivered or picked up with customer to ensure completeness and accuracy. Perform visual inspection of equipment being picked up and note any damage. Obtain customer’s signature on appropriate paperwork.
  • Utilize motorized equipment handling machinery to safely load equipment on and off trucks and trailers.
  • Secure all items loaded on the truck for safe over-the-road travel in accordance with Federal Motor Carriers Safety Administration (FMCSA), Federal Department of Transportation and local Department of Transportation guidelines.
  • Assist in securing load utilizing straps and chains.
  • Ensure yard and loading areas are clear of debris and trash; accessories and equipment are organized and easy to access.
  • Follow all safety processes and procedures and maintain a ‘Safety First’ approach when completing daily work tasks. Complete a Job Safety Assessment before beginning any job on a customer site. Ensure compliance with all Personal Protective Equipment requirements.
  • Must be able to function in a team environment
  • Usually works with minimal supervision, works independently
  • Create and maintain safe working environment and culture within the organization
  • Take care of company property
  • Demonstrate high impact culture through innovation, accountability and empowerment

 

Travel Requirements: 

  • 20 – 80% travel required across Treasure Valley including periodic overnight stays away from home  

 

Driving Requirements 

  • Motor Vehicle Report (MVR) 
  • Employee Applicant Drug and Alcohol Statement 
  • FMCSA Certificate of Awareness 
  • Driver Certificate of Violations 
  • Driver Statement of On Duty Hours Road Test 
  • Copy of Driver’s License 
  • Copy of Medical Certificate  

 

QUALIFICATIONS:  

  • HS diploma or equivalent 
  • Ability to obtain a CDL, class A or B with applicable endorsements 
  • Technical Certification, Degree, or industry specific license(s) preferred  

 

Experience Requirements: 

  • Ability to obtain all required customer clearances (TWIC, DISA, MHSA etc.)  
  • Ability to obtain DOT Medical card 
  • Clean driving record 
  • 1 - 3 years of technical/mechanical work experience 
  • Ability to drive overnight and difficult routes
  • Ability to understand weight requirements/weight distribution   

 

Skill Requirements: 

  • Electrical, mechanical, diesel, fusion experience depending on business unit 
  • Work without direct supervision and provide coaching/training to junior-level technicians 
  • Technically sound 
  • Experience with Microsoft Office 
  • Must have customer service experience 
  • Demonstrate critical thinking and complex troubleshooting ability 
  • Synthesize technical information and communicates it clearly 
  • Derive insight from customer experience to produce outcomes and solve complex problems often in novel and unexpected ways  

 

DAY IN THE LIFE:  

In this role, the working environment is frequently outdoors with exposure to multiple weather extremities, use of PPE is required, exposure to hazardous material, loud noise, etc. and the physical demands may include but not limited to regularly sitting, bending, stooping, kneeling, standing, lifting up to 50lbs, etc. In addition, this role may require some travel and participation in work on weekends, nights, after-hours, and an on-call rotation as a regular part of the job. 

 

SALARY:  

The estimated hourly range for this position is $23.00/hr. to $30.00/hr.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.  

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.   

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.  

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed. 

 

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