Service Engineer

Engineering | Singapore, Singapore, Singapore
Detalles del puesto Solicitar
Detalles del puesto
  • Perform service duties assigned including ad-hoc works.
  • Hands-on duties involve testing and commissioning, service, repair and troubleshoot equipment/system at Xylem Workshop or on sites, for pump systems (booster/transfer/ejector/Divertor/drainage).
  • Proficient on monitoring & control, technical skill, retrofitting, Testing & Commissioning for pumps
  • Liaise with customers on service activities ensuring all works are carried out on time and to customers’ satisfaction.
  • Prepare coherent service reports on condition of equipment, advising on recommendation and follow-up actions.
  • Manage and maintain records of service activities.
  • Lead and coordinate with service technicians on daily service activities and operation.
  • Provide after sales technical support services to help customers to optimize their business with the right solutions.
  • Manage and maintain a high-level long term business relationships with existing customer and develop new business opportunities to expand the aftermarket sales & service in systems maintenance, retrofit, repair and spare parts business.
  • Work closely with Service manager to improve work flows/processes to increase productivity.
  • Play a part in maintaining the workshop in an environmentally safe and organized manner & ensure equipment & tools are well maintained.
  • Actively participate in compliance with QA and ESH requirement to promote a safe working environment.
  • May be requested to work overtime on weekdays, weekends and/or public holidays in order to achieve deliveries to customers.
  • Required to be on 24/7 standby on rotation basis based on customer’s urgent calls.
  • Other duties as required/determined to assist the functionality of the department.
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