Service Manager

General Management | Beltsville, MD, United States
Job Details Apply
Job Details

Position Summary

Provides tactical and strategic level management and leadership to field service professionals at a lager site and/or multiple locations.

What we can offer you

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
  • Health, dental, and vision insurance 
  • Unlimited PTO
  • Generous retirement  plan
  • Employee wellness program
  • Rewards and recognition program

Core Responsibilities and Tasks

•    Creates and maintains safe working environment and cultures within the organization
•    Takes care of company property
•    Involved in setting department budgets and managing expenses
•    Actively involved in workforce planning
•    Expected to address and resolve employee relation issues and escalate significant issues to management
•    Translates customer requirements into workforce plans and objectives
•    Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
•    Responsible for attraction, retention, engagement, performance, development of employees
•    Provides day to day direction of fundamental task

Organization Impact:
•    Operational management 
•    Autonomy to make decisions that impact divisional span of control
•    Responsible for customer management and retention in area/scope,
•    Financial contract and operations impact at planning/strategic level
 

Position Requirements

FORMAL EDUCATION: 
Required:
•    Bachelor’s degree strongly preferred
•    Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree 
KNOWLEDGE & EXPERIENCE:
Required: 

•    5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
•    3 years of leadership or management experience
•    Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
•    Ability to communicate up, down, across teams
•    Ability to lead and motivate teams
•    Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
•    Ability to defuse customer situations or internal issues
•    Able to pass a credit check
DRIVING REQUIREMENTS:
•    Able to operate a company vehicle
•    Able to pass driver requirements which include:  
•    Driver Application for Employment
•    Driver Disclosure and Release
•    Employee Applicant Drug and Alcohol Statement
•    Copy of Driver’s License (Front and Back)
•    Copy of Medical Certificate

Additional Details

•    Receives coaching and guidance from senior management
•    Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills 
TRAVEL REQUIREMENTS: 50% or more
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