The Avensor application currently only supports Google Chrome.

Check that you have added a device in the station.

Please check that you have created a call list that is associated to your station. Please also verify that the users in the call list have correct phone numbers for SMS notification.

It means that either the station has lost its mobile connection or that the CCD has no power.

It means that the device is not communicating with the CCD. The communication cable might not be installed correctly, or the settings in the application or the device is not correct (wrong Modbus address or other communication link parameters).

Yes, you have to acknowledge the alarm in the pump controller.

If you go to the alarm tab and look at the top right you can enable and disable various filters in order to active or also ceased alarms.

To connect any device with a digital signal, you need to make sure that there is a +24 V signal.

Below RS232/RS485 communication parameters supported:

• Baudrate: 9600, 14400, 19200, 38400, 57600, 115200
• Databits: 7, 8
• Stopbits: 1, 2
• Parity: NONE, EVEN, ODD
• Modbus : 1-247

• Only one communication interface (RS232, RS485 or Ethernet) can be used and all devices that are connected to that interface must use the same communication parameters except modbus address (e.g. baudrate, stopbits).
• All devices that are attached to the modem must be of the same type (with exception of Seneca where you can use any of the supported Seneca-type devices).
• Digital Input can be used regardless of any other devices or sensors.
• Analog Input can be used regardless of any other devices or digital signals.

Additional Information from the Avensor User Guide:

• Compatible Devices

1. Ideally use the Low-Profile Roof Mounted GSM antenna
2. Antennas shall always be placed as far away as possible from metal or concrete surface. 20 cm is the ideal clearance and 2 cm is the minimum. Also, place the antenna away from any radio or EMC source.
3. A suitable mounting point shall be identified for each installation. Signal strength can be viewed in the Avensor application.
4. The antenna cable lengths shall be kept as short as possible and the cables shall be allowed to run their full length and not be coiled up. This can cause interference and cross talk. This also includes not folding unused cable back on top of itself. The cable installation shall be done as far away from any other active electronics as possible, max 10 m.
5. The SMA antenna connectors shall be tightened with min 0.35 Nm and max 0.55 Nm.

Yes, it is possible. Look at below diagram to understand the connection requirements:

The terminal block is designed for stranded and solid wires with an area between 24 and 16 AWG (0, 205 – 1, 31 mm2). Stranded cable shall be striped 7 mm and twined for mounting. The orange spring button must be pressed to bottom before inserting the cable in the terminal blocks. The spring button shall be pressed behind the front surface of the terminal. For this, a tool with a small tip must be used.

The IP/subnet mask for CCD401 is 10.10.10.2/255.255.255.0

Make sure that the device is turned on with network LED solid or blinking green & cloud connection LED is solid or blinking yellow before adding the station in Avensor.

Yes, but this will make Digital input & Digital output non-functional. Use this way only if your setup does not require them.

There are 2 digital outputs supported DO1 & DO2.