Webinar: The Dreaded Data Deluge - Managing Data and Information to Drive Better Outcomes

Webinar: The Dreaded Data Deluge - Managing Data and Information to Drive Better Outcomes

You know your utility is collecting data, and in many instances, you probably have more data than you can manage. But when you are looking to solve a given problem, there is either too little or too much, it’s not in the right structure, or it’s not connected to the right systems so that you can make data-driven informed decisions.

This webinar will show you how to better manage your data so that you can deliver better utility outcomes. These best practices will help you:

  • Understand the most common utility data sources, uses and processes
  • Dig into the current barriers to investing in your utility data
  • Discover a framework to establish the value of your data
  • See the potential future state of “open” water utility data come to life


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Stephen Pattenden
Global Practice Manager, Smart Wastewater Networks

Stephen is Global Practice Manager for Smart Wastewater Networks at Xylem. Prior to joining Xylem, Stephen headed Performance, Risk and Optimization operations for Thames Water in London and Southern England. In this role he oversaw planned maintenance, asset insight and investment into the company’s large wastewater network and pumping operation. Stephen holds an MSc in water management from Cranfield University and is a chartered water and environment manager (C.WEM) and environmentalist (C.Env).


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Michele Samuels
Global Practice Manager, Asset Performance

As part of Xylem’s Digital Solutions team, Michele is passionate about innovation and the role that digital technologies can play in driving operational and financial resiliency for customers across the water cycle. Throughout her 20+ year career, Michele has held various roles within the water industry ranging from Utility Management at the Regional Municipality of York, through Consulting at various organizations including CH2M Hill, Stantec, EMA, and AECOM. Her expertise includes process design and optimization, strategic planning and capital delivery, regulatory compliance and environmental management systems, and policy development.  Michele is a certified Asset Management Professional (IAM), a Professional Engineer (PEO), and holds master’s degrees in both Engineering and Business.