Field Delivery Services Manager

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: The Field Delivery Services Manager is accountable for leading a specialized team of field technicians/engineers committed to the safe execution of pipeline condition assessments within their region. The inspections are done using proprietary technologies which requires emphasis on technical documentation and training. The successful candidate must be technically adept and be committed to developing others. Finally, this individual must be a steward of safe work practices and behaviors.

Essential Duties/Principal Responsibilities:

• Maintains high expectations of all team members to conduct themselves in a professional and safe manner on site.
• Helps solve the toughest client problems/project risks, with the support of technology specific subject matter experts; will be reliant on technical knowledge in operating water systems, pumping and operations.
• Leads and supports team members to create thorough inspection plans, ensuring that the data collected is quality and understands how it contributes to helping solve the client’s problem.
• Coaches team in client communications both written and verbal.
• Maintains financial accountability for onsite services/resources provided/required. Keeps Project Manager updated on costs and deviations from plan that may impact the budget.
• Through site managers, accountable for maintaining field budgets.
• Works closely with Resourcing Manager to monitoring and maintain utilization rates of hourly team, managing OT and down times.
• Works closely with Regional team to understand future delivery needs; creates training and development plans to support. The plans must focus on developing talent that is technology specific and aligns with the business plan.
• Accountable for the professional development of delivery team members through competency assessments/verifications and formalized training plans
• Is a health and safety champion, dedicated to setting the best example through personal behavior and choices and ensuring team members are properly trained and have required PPE and supervision to execute tasks safely.
• Ensures Site Managers consistently identify and manage operational risks and define contingency plans.
• Works with team to help distill field delivery problems down to manageable chunks; works with team to ensure key points are properly communicated to clients.
• Reviews regional field delivery statistics and provides immediate support to projects at risk.
• Ensures Key Performance Indicators are understood by team and consistently collected/documented.
• Liaises with specialized roles (i.e. Technical Product Leads, Engineering) to ensure Standard Operating Procedures are adopted and adhered to in the field.
• Provides feedback to engineering/Technical Product Leads on technical trends/requirements and ideas for safety and efficiency improvements.
• Works with peers to implement continuous improvement culture, dedicated to figuring out how the field delivery team can be safer and more efficient
• Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• 10+ years’ experience in a field-based setting within the water industry; with at least 2 in a leadership/mentorship capacity
• Proven understanding of water pipelines from an operational/maintenance perspective; knows how critical condition assessments are to the overall management of a pipeline
• Demonstrated ability to develop and manage field technicians/engineers and lead diverse, geographically dispersed teams
• Passionate about the health and safety of people and the care/maintenance of tools and equipment; can speak to past health and safety statistics and personal role in maintaining a safe work environment
• Technically and mechanically proficient; proven ability to teach technical concepts to others
• Proven ability to create and manage budgets taking variable factors inclusive of but not limited to the economy, environment and the industry into consideration
• Has a continuous improvement mindset; consistently looks for ways to be safer, smarter, faster without compromising quality

We Offer You More Than Just “A Job”

• Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
• Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
• Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

• Regularly required to sit or stand, reach, bend, and move about the facility
• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements
• Standard weekly job hours: 40 hours

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $90,000 to $110,000 plus bonus.  At Xylem, it is not typical for an individual to start at the top end of the range for the role however compensation decisions are dependent on the facts and circumstances of each case. We offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.