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Customer Support Associate

Operations | Uniontown, PA, United States
Job Details Apply
Job Details

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com​.

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

The Role: The Customer Service Associate will provide superior customer support in all areas by providing accurate information related to all products and programs, deliveries and resolution of problems for customers, distributors and field sales. The associate will assess customer needs related to orders and product inquiries and collaborate with multiple functional groups.

Essential Duties/Principal Responsibilities:

  • Handle all inquiries and problems of both simple and complex nature on all product lines.
  • Provide fast, reliable and immediate response to customer inquiries in a calm, professional and polite manner.
  • Prioritize responsibilities and emergency/rush request from customers
  • Deal directly with a variety of individuals at all levels in a harmonious fashion under fast-paced, critical conditions
  • Service all customer requirements including: telephone support, order entry, order expedites and debit/credit request
  • Effectively edit and process orders for materials and services from the customer and the field.
  • Take incoming phone calls from customers and sales
  • Document and maintain work flow processes and standards
  • Handle all inquiries and problems of both simple and complex nature on all product lines.
  • Provide fast, reliable and immediate response to customer inquiries in a calm, professional and polite manner.
  • Prioritize responsibilities and emergency/rush request from customers
  • Deal directly with a variety of individuals at all levels in a harmonious fashion under fast-paced, critical conditions
  • Service all customer requirements including: telephone support, order entry, order expedites and debit/credit request
  • Effectively edit and process orders for materials and services from the customer and the field.
  • Take incoming phone calls from customers and sales
  • Document and maintain work flow processes and standards
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • BA in Statistics, Business Administration or related field or equivalent 2 - 5 years of OTJ experience (Preferred but NOT required)
  • Must be able to communicate both orally and in written form effectively
  • Proficient knowledge of Microsoft software, Salesforce, BPCS a plus
  • General office and organizational skills – including multi-tasking
  • Must be able to handle customer situations
  • Strong quantitative, analytical and problem solving background
  • Demonstrated ability to drive change and meet deliverables.
  • Customer Service/Vendor Management experience.
  • Ability to work with multiple functional groups on multiple project

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Willing to travel up to 10% at times
  • Standard weekly job hours: 40 hours

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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