Application Engineer - OEM

Engineering | Morton Grove, IL, United States
Job Details Apply
Job Details

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: The OEM Application Engineer is responsible for providing Customer and Application support for assigned OEM accounts across multiple AWS branded products and plant locations, including product selection/sizing/configurations, and pricing. Responsible for direct interface with OEM Customers, Field Sales, and internal functions related to product selection and order fulfillment and post-sale service issues.

Essential Duties/Principal Responsibilities:

  • Provide product application and technical support to OEM Customers and Field Sales representatives
  • Review customer requirements and specifications for understanding, research product performance data, configuration options, pricing and lead times using online configuration tools and related systems, recommend product configurations to satisfy customer needs,
  • Prepare and communicate pricing quotations using provided proposal tools
  • Provide follow up communication as needed with customers and sales team
  • Coordinate the effective processing and resolution of customer RMAs and Product complaints
  • Record customer complaints and associated details, Research order history and product specifications, Coordinate with Quality to resolve customer complaint, Communicate resolution to customer and provide follow-up as needed
  • Participate in weekly OEM Sales Territory and department meetings
  • Track and report on customer activity, trends and metrics information as needed
  • Identify opportunities for product sales expansion, typically within accessory catalog sales
  • Work closely with Director of OEM Sales to better identify market opportunities; outline key markets and customers within given markets.
  • Conduct research and market studies to select key products for such given markets, including product bundling and pricing strategies

Additional Responsibilities:

  • Provide project support for NPI (New Product Introductions) on an assigned basis
  • Support development and implementation of tactical marketing initiatives
  • Coordinate flow of information between OEM Customers and OEM Engineering on NPI for assigned customer accounts
  • Provide product and application knowledge to support Sales and Marketing events
  • Participate in industry trade show events to represent products as needed and participate in customer site visits  as needed
  • Participate in Voice of the Customer interviews as required
  • Travel as required (20%), travel with sales team on a quarterly basis to visit with key customers, learning about their application(s) and assisting them with various projects and initiatives.
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Minimal education & experience, essential skills & abilities and required license/certification to perform this job.
  • Two year technical degree with equivalent related experience
  • 5-7 years in customer support, application support or product specialist role
  • 1-3 years application support experience dealing with product sizing/configurations
  • General industry and product knowledge, in the area of one or more of the following markets:  Pumps, Heat Exchangers, HVAC – Boilers, HVAC – Chillers, Process Cooling, Water Filtration and Purification.
  • Strong sense of customer advocacy,  cross-functional collaboration, technical competency and professionalism
  • Familiarity with use of ERP and WMS systems, product sizing/configuration tools
  • Experience reading and interpreting pumps/performance curves, valves, controls beneficial
  • Excellent communication skills
  • Ability to interface well with numerous stakeholders, both internal and external
  • Willing to direct and receive direction from others.
  • Must have good multi-tasking skills and be flexible to shifting priorities. 

Preferred Qualifications:

  • Four year degree Business or Engineering preferred
  • Direct experience dealing with application support of pumps and valves
  • 1-2  years of relevant industry experience

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Light lifting (20-25 pounds), office environment
  • Moderate physical demand and exposure to shop and field elements
  • Regularly required to stand, reach, bend, squat, push, pull and move about the facility
  • Office:  Administrative - computer and telephone usage.  Microsoft Office and CRM essential. Operation of basic office equipment and machinery
  • Factory:  Interact with operations in the plant facilities in regards to product issues and needs
  • Standard weekly job hours: 40 Hours
  • Travel requirement: As required to fulfill the duties listed above. Nationwide travel – Up to 20%.
  • Other local requirement:  Adhere to local facility safety and logistical standards and requirements

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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