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Customs Operation Team Leader

Operations | United Kingdom, United Kingdom
Job Details Apply
Job Details

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at​.

 We Offer You More Than Just “A Job”     

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

Your role within Xylem as a Customs Operation Team Leader

Within this role, you are responsible for the management, engagement and overseeing the Customs Operations team, the related processes, resources and activities, and identifying and implementing continuous improvements and change initiatives. In essence, you will become our go to person for export & import related activities within the UK!

Principle Duties

  • Responsible for the management and overseeing the Customs Operations team, processes, resources and activities, identify and implement continuous improvements and change initiatives as required.
  • Responsible for people management, recognitions, motivate and encourage team work, coach and develop individuals, promote and drive a culture of continuous improvement
  • Participate in personnel development at all levels through talent acquisition, compensation reviews, performance management, and providing opportunity for high performance, education, communication, expectation setting and self-actualization.
  • Responsible for ensuring teams adhere to company policies, comply with health and safety requirements, champion a compliance culture, positively reinforce and influence the required behaviors and company values.
  • Responsible for ensuring all import & export documentation and processes are maintained, whilst ensuring they are ready for both internal and external audit purposes as and when required.
  • Perform frequent post-entry reviews of import/export documentation to ensure they meet corporate and local regulatory requirements
  • To ensure that the Customs Operations function is up to date with all relevant Trade Compliance regulations as required, keep up to date with regulations and implement changes, seek guidance and advice from Trade Compliance function where necessary.  
  • To work proactively with the Customer Services function to ensure all export document requirements are understood and met prior to shipping
  • To work proactively with the Procurement function to ensuring all supplier documentation is accurate and available for customs clearance.
  • Budget holder and signatory for local Customs Brokerage budget as per Delegation of Authority (DoA).
  • Provide metrics on import/export volumes and values to regional Trade Compliance Official as per valid schedule
  • Meet regularly (at least quarterly) with Customs Brokers to review performance and update SOP if needed

Key Relationships:

  • External: Freight providers, Customs Brokers, Customs Authorities and other Government Agencies, Customers, Vendors
  • Internal:  Customer Service, Procurement, Inventory/Logistics, Master Data Manager (Product Managers/Engineering), Trade Compliance

Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Substantial experience in Customs Operations and/or international trade/logistics, supported with qualification or have substantial quantifiable and demonstrable experience of a similar leadership role;
  • Demonstrates strong and effective people leadership and change management abilities;
  • Proficiency in Customs Operations and up-to-date knowledge of import and export trade compliance regulations;
  • Lean Six Sigma experience is preferred, must have experience in implementing process improvement;
  • Ability to communicate effectively with candor, good motivational techniques and a collaborative approach to delivering objectives. You know how to engage the team members within the team as well as how to engage with the key business stakeholders;
  • Excellent communication skills and cross boundary collaboration, building effective relationships both within the business as with our partners (e.g. customers brokers);
  • Proven analytical and problem-solving skills, ability to use initiative, judgement and make decisions;
  • Represent Xylem in professional manner, always acting in compliance and representation of Xylem Code of Conduct;
  • Computer literate.

Travel requirement:

  • Low travel required for role (< 10%) within Common Travel Area of UK & Ireland. Occasional travel within Europe might be requested.
  • This position is furthermore entirely remote/home based. 

Excited? Let’s solve water together!

Apply Now