Sales Support Specialist

Sales | Guelph, ON, Canada
Job Details Apply
Job Details

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: Own responsibilities for Xylem support for assigned customers and / or region.  Support customer requirements and coordinate solutions either independently or with internal Xylem team.  Correspond with Customer Service to ensure accuracy of BTO orders and Sales Support.  Request for Quotation review and manage Quotations, both accuracy and timeliness. Liaise with Sales to review requests for discounts and facilitate discussions with upper management, according to DOA. Assist Territory and Regional Managers with pipeline management.

Essential Duties/Principal Responsibilities:                     

  • Participation in Xylem Watermark volunteer activities
  • Support customer requirements, including technical specifications, drawings and instrucitons, and coordinate solutions to customer queries and software application problem
  • Answer software inquiries relating to product selection and updates
  • Prepare special submittal drawings for approval, review approval drawings process and prepare modification when needed
  • Process CQM / Quotations according to management guidelines and DOA including standard and non-standard products and /or development contracts
  • Communicate regarding CQM / Quotation requests with the respective Territory Managers or Market Development Manager
  • Coordinate the modification of standard equipment to customer requirements with Customer Service, Manufacturing and US plants.  
  • Assemble technical information in support of products applications, training and installation & operation manuals
  • Assist Territory Managers and Market Development Managers to create and execute account plan to achieve targeted sales and margin levels. 
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Minimum two year college diploma, technical discipline an asset
  • 5 years experience in similar position and environment supporting a sales organization
  • Excellent computer skills, including, but not limited to Microsoft Word, Excel, Outlook, and Powerpoint.  Excellent written and oral communication skills, including the ability to demonstrate courtesy and tact when dealing with customers and co-workers. 

Preferred Qualifications:

  • General technical knowledge of pump types, motors, variable speed drives and heat exchangers.
  • Knowledgeable on applications including fluid flow in open and closed systems.

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Sitting at a desk, answering phone calls, working at a computer, infrequent ability to move around
  • Typical office environment, use of computer, phone, printer
  • Standard weekly job hours: 40 hours

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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