Applications Engineer

Engineering | Charlotte, NC, United States
Job Details Apply
Job Details
We’re Hiring for a Applications engineer!    
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!  
THE ROLE: Responsible for providing technical sales support (both pre and post sale) to obtain sales orders to meet set sales goals for: 
  • External sources such as consulting engineers, contractors and end users.
  • Distributors & OEM’s
  • Internal sales organization, customer service center, project management/engineering, manufacturing and after-sales service.

Core Responsibilities:

  • Provide technical support and information on a timely basis covering the range of Xylem product offering including pumps, mixers to the Regional Sales Channels engineers and end-users. This includes the review of plans and specifications, hydraulic system analysis, design review, product and material selection, etc. to determine suitability for a particular purpose and to determine the proper selection and application of Xylem products to meet customer requirements.
  • Act as project engineer for moderate to large size customer projects to ensure timely completion of all critical milestones.
  • Coordinate technical support for large projects with other offices or departments, including preparing Technical Assistance inquiries (TA) and Technical Order Specification (TOS). Work may include preparing proposals, bids, submittals or portions thereof. Communicate with the Customer Service Center to ensure proper order placement and order management. Act as liaison between local sales, and Manufacturing to ensure project requirements and schedules are met.
  • Assist with technical seminars for benefit of sales personnel and customers. May provide technical assistance/guidance to newly employed or lesser experienced engineers as required.
  • Interact with reps, regional managers, consultants, contractors, and end users on a daily basis through verbal and written communication.
  • Provide technical documentation, drawings, conceptual designs and design modifications to meet specified requirements.
  • Successfully manage small projects to ensure timely completion of all critical milestones.
  • Utilize computer software to answer technical questions (FET, PECU, Crest, FLED, PASS, Xylect, Mids, etc.). Utilize third party software as needed to enhance customer support, such as AutoCAD, Microsoft Office, and PowerPoint.
  • Review and comment on ancillary systems, components or accessories required or utilized in various applications to ensure ease, reliability and efficiency of operation. Ancillary systems may include lifting equipment, piping, electrical controls, etc.
  • Provide field engineering support, troubleshooting and re-design as necessary. This may require travel including site visits and customer meetings.
  • Assist the sales organization to provide quotations by supporting and interfacing with the local sales personnel, distribution or corporate purchasing department to provide engineering data and/or drawings for the purposes of procuring certain accessories or custom fabrications to supplement the product sales.
  • Supplement sales files with engineering data, equipment sizing criteria, , and key submittal data in order to support sales opportunities.
  • Maintain product knowledge through training and seminars.
  • Participate in new initiatives as requested
  • Assume other duties and responsibilities as required
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • This position requires a Bachelor’s Degree in Civil, Environmental, Mechanical or Chemical Engineering (or related B.S. degree in engineering/environmental studies)
  • 3+ years of experience working in the field of water and/or wastewater treatment industry.
  • Specific hands-on field experience with controls, electrical panels, and/or mechanical equipment is a plus
  • Proficient with Microsoft Office programs and working knowledge of AutoCAD
  • Must have good communication skills for written and oral communication.
  • Professional Engineering License
  • Green Belt Certification.
  • Experience with Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools
  • Continuous improvement, lean practices, value stream mapping and waste elimination experience


Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility
The estimated salary range for this position is $ 67,000 to $99,000 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.  
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.    
Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.  
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.  
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