Regional Technical Service Specialist

Operations | Carrollton, TX, United States
Job Details Apply
Job Details

We’re Hiring a Regional Technical Service Specialist!     

 If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark

THE ROLE:  Regional Technical Service Specialist:  Support a wide variety of regional activities pertaining to the service operations and aftermarket sales within the sales offices, distributors, representatives, and authorized service locations for all Xylem Water Solutions brands.  We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.    

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

  • Provide service and shop operational guidance the Sales/Service branch operations in the assigned area in accordance with established company policies and procedures. 
  • Monitor service performance and advise shop operations related to 6S, shop tooling, workload management, Environmental health and Safety policies, Service Vehicles, etc.
  • Assist in managing workload and manpower between all branches within the region.
  • Guide the service efforts of all Flygt / Godwin (and other relevant Xylem brands) distributors/representatives/OEM service facilities in the Region in accordance with company policies and procedures.  Assist end users with service-related issues. 
  • Provide support and training to appropriate personnel to ensure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service).   Assure timely and accurate completion of all service administrative processing.
  • Interface with end-users (in some cases with reps and distributors) handling service problems and start-ups either by phone or on-site visit.  Assist office personnel with product specifications as required.
  • Perform repairs (including rental and warranty repairs) of pumps and other product accessories.
  • Assist Manager with compliance with all established personnel policies and procedures.
  • Ensure accurate verification of pumps and parts received, maintenance of inventory, and accurate and timely shipment of outgoing products and parts.  Also, assure that the shop/service area is maintained in a neat, organized manner.
  • Ensure adequate stock of product, parts and supplies; maintenance of shop equipment/machinery by vendors; service vehicles are properly equipped and operating efficiently and safely.  Assist with the ordering of service trucks and shop-on-wheels’ vehicles.
  • Support the ‘service call center’ process by providing support to our end users.
  • Conduct product education training seminars within assigned area for both direct and distribution branches.
  • Includes education and support related to all communication of Technical and Service bulletins.
  • Collect and report on service and technical repair problems from the assigned area.  Requires written reports to head office monthly. Perform or assist in warranty determination for direct and distribution service centers.  
  • Assist in direct branch service operations as necessary.       
  • Participation in Xylem Watermark volunteer activities 

QUALIFICATIONS:

  • 5 years related experience working in the field of waste water projects and products.
  • High School Diploma required.  Continued education is preferred, but not required.
  • Specialized Knowledge Required – Including any required certificates, licenses, and registrations
  • Green Belt Certification Preferred.
  • Strong working knowledge of the theories governing the operation and application of various Flygt and other relevant Xylem brand products is necessary.
  • Working knowledge in water/wastewater processes, including pumping and various treatment equipment
  • Treatment focus around disinfection (UV, Ozone), aeration, and filtration
  • Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the operating and fiscal benefit of the company, distribution and the end-user. 
  • Very strong customer focus and interaction to ensure optimum relationships.
  • Must have experience with electrical control panels, VFD’s, PLCs, SCADA systems and other electronic systems and instrumentation.
  • Must have proactive ES & H focus in and around company and customer worksites; as well as on travel to regional locations and customer sites as needed.
  • Strong leadership, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.
  • Must be proficient in Microsoft Word, PowerPoint, Excel, Quote for Service, & SFDC.

DAY IN THE LIFE: 

  • Regularly required to sit, stand, walk and reach with hands and arms.
  • Frequently required to communicate orally.
  • Ability to use hands and fingers dexterously to operate office equipment.
  • Must occasionally lift/ transport up to 50 pounds.
  • Vision abilities required by this job include close vision.
  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Office:  Florescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise
  • Shop:   May work around pipes, valves, electrical equipment and operating machinery, etc, such as commonly found around manufacturing facilities, construction sites and drinking water/wastewater treatment plants.
  • Travel: Will require frequent travel to fulfill the duties listed above.  Other travel as needed or required by the company.
    Job Site: Regular exposure to job site conditions and hazards; e.g. petrochemical refineries, mills, mines, construction sites, industrial/power plants, waste water treatment plants, etc.
  • Shop: Regular exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise (to maximums of 95 decibels).

SALARY: 

The estimated salary range for this position is $75,000 to $85,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

 At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.  

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. 

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.

 

 

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