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Regional Aftermarket & Service Sales Development Manager

Sales | Bridgeport, NJ, United States
Job Details Apply
Job Details

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at​.

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

The Role:  The Regional AMS Development Manager will support the ACT Aftermarket and Services organization in the development and growth of aftermarket parts, preventative maintenance and service level agreements, field services proposals, upgrades and engineering services in partnership with sales team in the assigned region.  The Regional AMS Development Manager will support and work with direct and indirect regional Sales team and Service Center leads to understand market trends, competition, and develop growth strategies for transactional services. Develop customers for increased services portfolio sales by consultative selling and solution selling in an effort to meet all region forecast and growth objectives.

Essential Duties/Principal Responsibilities:

  • Grow and expand current services such as retrofits, options & upgrades, service, and spare parts in partnership with service center leadership across all verticals.
  • Work with field sales representatives to introduce Aftermarket Programs into specifications.
  • Partner with field sales and technical support teams, including application engineering and field services, to provide cost and price for services and equipment needed to develop work scopes. Create timely, professional customer-ready proposals.
  • Collaborate and indirectly manage customer facing activities (requests, complaints, etc.) with the respective field sales teams.
  • Develop and Identify opportunities with non-active customer base in collaboration with existing field sales team.
  • Participate in customer training for updated technologies and service maintenance contracts to provide useful and practical solutions to customer needs.
  • Analyze existing installed base and develop a strategic plan to grow AMS to align our performances to the industry standard.
  • Expand our current services to other equipment and assets available at customer site
  • Communicate to Sales Management via a monthly report on competitor information, customer needs, market conditions, issues, successes and sales efforts.
  • Prepare and assist with reporting, including sales audits, workload analysis, sales forecasts, region potential, call programs and routing, call reports and expense reports. Submit any special reports regarding the operation of the region, acceptance of products or competitive conditions as required.
  • Recommend the addition of new products and the modification or exclusion of current products to the line as appropriate.
  • Understand terms and conditions and how they impact risk profile and costs.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Bachelor degree in Engineering or the Sciences or equivalent combination of education and experience.
  • 5 years of experience in commercial sales, business development or sales related experience in the Water and Wastewater, Industrial, Building sales and/or operations management with a focus in engineered industrial products & services
  • Basic computer: Word, Excel (pivot table capability), PowerPoint presentations
  • Strong customer service and interpersonal skills a must
  • Superior oral and written communication; solid presentation skills and technical capabilities
  • Previous experience in the use of or other CRM’s required
  • Good communication, organization skills , and computer literacy
  • Proven ability to produce results

Preferred Qualifications:

  • Broad knowledge of vertical market (Utility, Industrial, Building Services) industries, trade associations, codes/standards, presentation skills, and excellent technical capabilities.
  • Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer

Physical Demands

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Light lifting, office environment
  • Must occasionally lift/ transport up to 25 pounds.

 Work Environment

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Home Office
  • Xylem Manufacturing Sites
  • Channel Offices
  • Construction Site Visits as Needed
  • Field Trade Shows

Standard weekly job hours: 40 hours
Travel requirement: 30-50%

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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