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Senior Quality Manager

Operations | Sanford, FL, United States
Job Details Apply
Job Details

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role:  The Senior Quality Manager is responsible for defining and promoting a quality mindset and strategy across the organization. This position creates a strategic vision, matures, and directs quality assurance policies, program, and initiatives. It develops, implements, enforces, and improves upon quality standards, tools, and methods to assure quality across new and existing products and services. Strong working knowledge of quality assurance best practices are required. The position requires strong communication skills and will include work across multiple teams. This position reports to the Vice President of Operations & Aftermarket Services. This position can be remote based in any of the following locations: Sanford, FL, Atlanta, GA, Charlotte, NC, or Raleigh, NC.

Essential Duties/Principal Responsibilities:

  • Provides input to strategic decisions by contributing information to strategic plans and reviews.
  • Evaluates, analyzes, and reports on the quality program.
  • Develops and manages against QA budget.
  • Creates a strategic vision, matures, and directs quality assurance policies, program, and initiatives.
  • Develops, implements, enforces, and improves upon quality standards, tools, and methodologies.
  • Promotes and ensures continual service improvement occurs and data-based process improvements are implemented for existing QA processes.
  • Defines and documents quality policy, process, and procedures.
  • Manages all quality assurance functions.
  • Develops quality assurance staff by recruiting, selecting, orienting and training employees.
  • Engages in the overall Project Lifecycle Methodology to ensure appropriate data quality and testing considerations are part of the process and templates are available.
  • Evaluates and cross-trains on integration of technical systems and end-to-end data flows to ensure appropriate level of testing.
  • Works with cross-department leadership to deliver high quality products and services on schedule.
  • Manages and promotes good working relationships across cross-functional teams.
  • Researches, champions, and recommends industry best practices.
  • Contributes to team effort as needed.
  • As applicable, after-hours work may be necessary to support deployments, changes, or major incident response.
  • Leads the internal quality department in disciplined data driven improvement.
  • Reviews processes and make recommendations for improvement. Leads the corrective action process for both warranty and manufacturing related issues.
  • Oversees RCA data collection and assists in directing corrective actions at top RCA and warranty items. Personally tracks weekly progress and coordinates MRB process.
  • Conducts weekly updates to review current activities and ensure progress is being made on open projects, corrective actions, etc. Tracks progress against established goals/metrics and associated plans.
  • Tracks Quality System audits. Work with business unit leaders to close gaps identified in system audits. Actively leads the pursuit of an ISO compliant system.
  • Prepares monthly reports that outline improvement activities for the month as well as current customer PPM levels and any returns for the month. Summarizes correct actions related to these returns. Summarizes warranty status and any actions on warranty items. Suggests improvement to the QMS.
  • Supports customer audits and supports and resolves customer quality issues.
  • Assists in sourcing and qualifying new suppliers of materials and components. 
  • Provides production support in order to maximize on-time delivery. 
  • Works with project management to determine test schedules. 
  • Works to achieve continuous process improvement using Six Sigma/Lean Manufacturing principles.
  • Supervises and/or coordinates all work carried out by support groups including analysis of customer complaints. 
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification

  • Bachelor Degree in technical field of study or combination of education and work experience
  • Minimum 7-10 years relevant work experience in Quality Management, including minimum 3 years leading teams to achieve continuous improvement of responsible processes
  • Lean Six Sigma experience a plus; Black Belt or Green belt preferred
  • Strong proficiency of Microsoft Windows, Word, Excel and PowerPoint
  • Ability to competently respond to customer concerns and present data in an organized manner
  • Ability to communicate clearly to customers up to Executive level; demonstrated exceptional written and oral communication skills
  • Knowledge of quality systems and data maintenance using Lean and Six Sigma tools
  • Ability to understand engineering and manufacturing processes and identify quality improvement opportunities
  • Quality engineering experience dealing with parts, sub-assemblies, test systems, & software
  • Control plans: FMEA, Audits, Work Instructions, OMS Procedures
  • Experience with technical writing, 6-sigma analysis, interpreting statistics, desire for report writing and explaining root causes by data analysis
  • Knowledge of plant floor systems and test equipment, ability to gather and analyze plant floor KPI's and provide data for analysis; capable to highlight problem areas and tie in with business cost for the purpose of continuous improvement
  • Experience on factory floor, including ability to spot/highlight quality problems or risks
  • Experience working with manufacturers, suppliers and distributors
  • Ability to force cross functional ties and partnerships. Ability to manage time effectively.
  • Self-directed with strong leadership skills and experience in owning and leading projects
  • Customer (internal & external) focused
  • Successful experience working in challenging business environment where skills/ability were stretched
  • Proven track record in setting and managing business targets and achieving objectives
  • Strong influencing & negotiation skills with internal stakeholders

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to stand, reach, bend, squat, push, pull and move about the facility
  • Occasional lifting of up to 50 pounds
  • Manufacturing environment; may be exposed to loud noises, changing temperatures, machinery with moving parts and various materials.

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. 

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