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Order Management Specialist

Operations | Lubbock, TX, United States
Job Details Apply
Job Details

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: Xylem seeks to hire an Order Management Specialist. As a member of the Production/Scheduling Team, the Order Management Specialist will be responsible for the review and processing of basic, non-standard, and complex pump and parts orders.

The successful candidate will have demonstrated the ability to succeed in a fast-paced fluid environment, while ensuring that attention to detail is maintained at a high level. If you are industrious, detail- and customer-oriented, we want to hear from you!

Essential Duties/Principal Responsibilities:                     

  • Interface with customers for lead time/quoting as needed on quick turn orders
  • Responsible for facilitating quick ship orders and unassembled orders including order entry, pump module, new part loads, routings, order documentation creation and management per ISO standards
  • Review Bill of Materials and Lead Time Calculator to establish and maintain pull date and initial scheduled ship dates for all orders with understanding of factors such as assembly capacity and customer required ship date
  • Update Customer Service and interfacing with Machine Shop and Purchasing
  • Manage status of orders relative to lead time issues (ie: patterns, alloys, foundries, etc.) and work closely with Purchasing and Manufacturing to plan deliveries at appropriate time for each order
  • Expedite/De-Expedite orders through Purchasing and Manufacturing
  • Create Shop Orders for additional items made in assembly for pumps/parts
  • Create and modify shop orders for pump assembly and create and/or verify Bill of Material and routing accuracy
  • Process Change Orders received from other departments as needed
  • Enter status updates into tracking spreadsheet
  • Assist in all other departmental responsibilities as requested
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Bachelors of Science degree required or High School Diploma + 3 years of experience in a professional office setting.
  • Problem solving skills and strong written and verbal communication skills required.
  • Must be knowledgeable in MS Office applications, Excel and Access experience required.
  • Strong short term project management skills required with an ability to prioritize tasks associated with multiple projects at a given time.

Preferred Qualifications:

  • Bachelors of Science in a technical field preferred.
  • Pump experience preferred.
  • Inventory management system (ERPLx) experience highly preferred.
  • Should have the ability to interface well with others and to take direction from others, as required. 

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility.
  • Regularly required to listen, talk to, and see employees and/or customers on a daily basis.
  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Safety protocols and PPE to be closely observed.
  • Standard weekly job hours: 40 hours with extended hours as required to meet customer requirements.

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.  

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