It looks like you are coming from United States, but the current site you have selected to visit is Jordan. Do you want to change sites?

Yes, please. No. Keep me on the current site.

Customer Service & Logistics Manager

Sales | Torokbalint, Hungary, Hungary
Job Details Apply
Job Details




IconDescription automatically generated with low confidence



Xylem is a leading water technology company committed to "solving water" by creating innovative and smart technology solutions to meet the world's water, wastewater and energy needs Xylem’s well-known global brands have served the water market for many decades with products sold in more than 150 countries. The Company's more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Xylem does business with more than 40 market-leading product brands.

XYLEM is looking for a new colleague for the following position:


Customer Support and Logistic Manager


The Customer Support & Logistics Manager will work with and coach the Customer Service & Logistics team to provide excellent commercial support to regional (EEC, EEX, EES) geographic customer base. Duties include partnering with multi-country sales teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs.





  • Identify, set and develop business processing for Customer Service & Logistics processes (Order entry, invoicing, warehouse, inventory, contract administration) and manage the team (12+ FTE) including team members in Czeck.
  • Serve as business partner to support business initiatives and make recommendations concerning business operations and resource allocation to improve performance and support operational excellence
  • Establish, monitor & develop key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.
  • Assess current talent and determine staffing levels and strategic plans for talent development and succession planning
  • Provides leadership and motivation by establishing clear objectives, communicating specific performance feedback, and giving timely and thorough performance reviews
  • Drive continuous improvement in terms of CS & Log processes
  • Managing correct data entry to ERP
  • Responsible for monthly, quarterly, and yearly closing activities in strict adherence to close schedule
  • Monitor all inventory levels and ensure that inventory is aligned to budget and forecast expectations
  • Act as an agent for change, and engage team in supporting key business transformation/ simplification initiatives




  • 8+ years of experience in similar role in a multinational company
  • Bsc / Msc degree in Logistics or Business related field
  • Strong people management experience
  • Manage integration and centralization of customers to professionally served from Hungary
  • Growth mindset
  • Experience in change management, business transformation
  • Fluent in English (other Eastern European language is an asset)
  • Excellent interpersonal, communication & presentation skills, ability to influence in a matrix environment across functions and countries
  • Capable of designing and implementing solutions/ process improvements and solve complex problems
  • Demonstrated ability of leading multiple cross-functional /cross-country projects
  • Flexibility in adapting to changes in the environment, expectations and priorities
  • Must have a high sense of urgency
  • Up-to-date knowledge of all laws and regulations relating to CS, Logistics field
  • Experience with ERPs
  • High level knowledge of Microsoft Office (Excel especially)
  • Availability for occasional international travel




  • Shall in a professional way represent Xylem Europe and always act in accordance to Xylem Code of Conduct.
  • Capable of managing multiple projects simultaneously.
  • Capable of working in a team environment involving multiple cultures.
  • Willing and flexible to accept new challenges.
  • Driven and with target focus.



Törökbálint, Hungary





Apply Now