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Customer Service & Logistics Manager

Sales | Torokbalint, Hungary, Hungary
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Job Details

 

 

 

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Xylem is a leading water technology company committed to "solving water" by creating innovative and smart technology solutions to meet the world's water, wastewater and energy needs Xylem’s well-known global brands have served the water market for many decades with products sold in more than 150 countries. The Company's more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Xylem does business with more than 40 market-leading product brands.

XYLEM is looking for a new colleague for the following position:

 

Customer Support and Logistic Manager

 

The Customer Support & Logistics Manager will work with and coach the Customer Service & Logistics team to provide excellent commercial support to regional (EEC, EEX, EES) geographic customer base. Duties include partnering with multi-country sales teams to drive revenue; enhance and implement standard work policies & processes; and act upon Voice of Customer based improvement opportunities & team performance needs.

 

 

JOB OBJECTIVE

 

  • Identify, set and develop business processing for Customer Service & Logistics processes (Order entry, invoicing, warehouse, inventory, contract administration) and manage the team (12+ FTE) including team members in Czeck.
  • Serve as business partner to support business initiatives and make recommendations concerning business operations and resource allocation to improve performance and support operational excellence
  • Establish, monitor & develop key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.
  • Assess current talent and determine staffing levels and strategic plans for talent development and succession planning
  • Provides leadership and motivation by establishing clear objectives, communicating specific performance feedback, and giving timely and thorough performance reviews
  • Drive continuous improvement in terms of CS & Log processes
  • Managing correct data entry to ERP
  • Responsible for monthly, quarterly, and yearly closing activities in strict adherence to close schedule
  • Monitor all inventory levels and ensure that inventory is aligned to budget and forecast expectations
  • Act as an agent for change, and engage team in supporting key business transformation/ simplification initiatives

 

REQUIRED SKILLS / EDUCATION / QUALIFICATIONS

 

  • 8+ years of experience in similar role in a multinational company
  • Bsc / Msc degree in Logistics or Business related field
  • Strong people management experience
  • Manage integration and centralization of customers to professionally served from Hungary
  • Growth mindset
  • Experience in change management, business transformation
  • Fluent in English (other Eastern European language is an asset)
  • Excellent interpersonal, communication & presentation skills, ability to influence in a matrix environment across functions and countries
  • Capable of designing and implementing solutions/ process improvements and solve complex problems
  • Demonstrated ability of leading multiple cross-functional /cross-country projects
  • Flexibility in adapting to changes in the environment, expectations and priorities
  • Must have a high sense of urgency
  • Up-to-date knowledge of all laws and regulations relating to CS, Logistics field
  • Experience with ERPs
  • High level knowledge of Microsoft Office (Excel especially)
  • Availability for occasional international travel

 

KEY COMPETENCIES

 

  • Shall in a professional way represent Xylem Europe and always act in accordance to Xylem Code of Conduct.
  • Capable of managing multiple projects simultaneously.
  • Capable of working in a team environment involving multiple cultures.
  • Willing and flexible to accept new challenges.
  • Driven and with target focus.

 

LOCATION

Törökbálint, Hungary

 

 

 

 

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