Customer Service Specialist

Sales | Shah Alam, Malaysia, Malaysia
Job Details Apply
Job Details

1) Receiving and processing purchase orders (PO)

  • Inspecting the orders and statements for data correctness.
  • Verifying orders, including customers’ personal information and payment details.
  • Ensure all data entries are accurate as per the customer’s PO.
  • Properly hand over the orders to the procurement team for order purchase.

2) Keeping a track of order records

  • Maintaining and updating master tracking files on a weekly basis.
  • Liaise with the logistics department to ensure timely deliveries.
  • Prepares Backlog/Open order reports of specific accounts being handled
  • Issue a proforma invoice for non-payment term customers.

3) Letter of Credit

  • Review and checks the commercial to ensure commercial term and conditions are acceptable and achievable
  • Liaise with the logistic team and finance on the documentation and financial side. 
  • Issue the Commercial Invoice the for LC payment term.

4) Customer Care

  • Promptly responding to customer queries.
  • Handle general inquiries and communicate with customers on order status (progress & delivery), and discrepancies if any.
  • Maintaining a polite, helpful, and professional manner always.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Stay up to date with new products and features.

5) Lead the customer’s complaint/claim

  • Handle customer complaints and do your best to assist in all customer concerns/claims.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with all departments/stakeholders to find the best solutions to customers’ issues.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

6) Company Revenue

  • Track the company’s revenue by updating the revenue file as accurately as possible on a weekly basis.
  • Ensure sales targets are met and report any deviations.

7) Ad-hock Task

Performs other tasks that may be assigned by the CS Manager

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