VAF & Vortisand product support has transitioned to FIS Water

Support for VAF Screen Filters and Vortisand Microsand Filters has transitioned to FIS Water effective immediately. Customers who need new filters, service, replacement parts, technical support, order updates, or warranty assistance for these product lines should now work directly with FIS Water.

Contact FIS support

What this means for you

• New support contact: FIS Water now handles support for VAF Screen Filters and Vortisand Microsand Filters starting today
• Orders go to FIS Water: Aftermarket, capital, and service orders for VAF and Vortisand products should be sent to FIS Water
• Installed-base support continues: Support requests for installed filters can be directed to FIS Water
• Parts and warranty are covered: Replacement parts and warranty claims for these product lines are now handled by FIS Water
• Current Xylem orders will still be fulfilled: Orders already accepted by Xylem will continue to be produced by Xylem

Where to go now

For new orders

All orders for aftermarket, capital, and service related to VAF and Vortisand products should now be sent to FIS Water.

For existing orders

If your VAF or Vortisand order has already been accepted by Xylem, it will still be produced by Xylem.

For future purchases

Future purchases of VAF Screen Filters and Vortisand Microsand Filters should be placed through FIS Water.

For replacement parts

Replacement parts for all VAF Screen Filter and Vortisand Microsand Filter products are handled by FIS Water.

For technical support and order status

Questions about order status and requests for technical support should be directed to FIS Water.

For warranty support

Warranty claims for VAF and Vortisand products are supported by FIS Water.

This transition only applies to VAF Screen Filters and Vortisand Microsand Filters. Access to all other Xylem products remains unchanged through current channels.