Sr. Field Service Technician

Sales | Lubbock, TX, United States
Job Details Apply
Job Details

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: Xylem seeks to hire a Field Service Technician to join the Applied Water Systems group in Lubbock, TX. The Technician will provide technical assistance and warranty repairs in the field, as well as provide Customer and Field Sales support via telephone or on-site. Qualified candidates will have turbine pump product knowledge, the ability to perform pump start-up, to troubleshoot pump problems, and apply an electrical knowledge in the duties of the role. Heavy travel to customer sites (via truck) is involved. Paid overtime will be a part of this role.

Other key skills include excellent customer service, computer knowledge, the ability to work in all climates and a willingness to travel.  The Technician must be able to determine if and when a pump should be installed and run, or removed and repaired when this decision involves the cost of equipment, labor, and lost production worth many thousands of dollars.

The successful candidate will have demonstrated the ability to succeed in a fast-paced fluid environment, while ensuring that attention to detail is maintained at a high level. If you are industrious, detail- and customer-oriented, we want to hear from you!

Essential Duties/Principal Responsibilities:

  • Provide start-up supervision, troubleshooting, and installation assistance of pumping systems (includes drivers and auxiliary equipment)
  • Provide warranty service worldwide
  • Troubleshoot pump installations and systems
  • Analyze failures and propose recommended corrections
  • Supervise start-up activities for new installations
  • Provide onsite training for vertical turbine pumps and maintenance/repairs
  • Determine necessity of and dispatch additional techs needed for projects
  • Handle incoming phone calls regarding Field Service issues
  • Work closely with Customer Service manager to schedule start-ups, troubleshooting, and field service projects
  • Work with customers using photos and phone calls to assist customers with problems in the field
  • Provide training and assistance where needed to other Field Service personnel
  • Sells and invoices for services when applicable
  • All other duties as assigned by Supervisor
  • This position requires travel several days per week via truck to different locations around the country
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • High School Diploma + 5 years of Industry experience.
  • Must have a broad knowledge of pump hydraulics, assembly, materials, machine shop practices and engineering functions.
  • Must be able to troubleshoot systems, auxiliary equipment and pumps.
  • Must be able to read and interpret blueprints and drawings.
  • Must be able to satisfactorily complete a Department of Health safety physical exam.

Preferred Qualifications:

  • Licensed electrician or certified welder is a plus.
  • Associates Degree preferred.
  • Should have the ability to interface well with others and to take direction from others, as required. 
  • Knowledgeable in MS Office applications.

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Ability to lift and hold up to 40-50 lbs to head height
  • Unrestricted ability to sit or stand, reach, bend and move for long periods of time
  • Applicants should be comfortable working on or around water and be strong swimmers
  • Field : Non-specific tasks performed at client field locations, outdoors, exposed to elements or inclement weather
  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Standard weekly job hours: 40 hours with extended hours as required to meet customer requirements

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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