Service Operations Manager

Operations | San Jose, CA, United States
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Job Details

Position Summary

We at Xylem are so excited to share our opportunity for an Operations Manager for the Northern, California.  We are seeking dynamic and experienced candidates to impact the business and manage processes.
The ideal candidate will have proven experience seeing the big picture along with staying focused on the details along the way.  This position has full area ownership for business operations and performance of assigned customer base.  Maintaining ever increasing customer base as well as operations contribution performance, full P&L ownership, and customer satisfaction.  Consistently achieving financial targets and safety objectives in a fast-paced high transaction and customer focused environment.

What we can offer you

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
  • Health, dental, and vision insurance
  • Unlimited PTO
  • Fertility benefits, adoption assistance, parental leave, and pet insurance
  • Generous retirement plan
  • Employee wellness program
  • Rewards and recognition program

Core Responsibilities and Tasks

  • Ensure efficient service execution of all new and existing business to deliver world class performance.
  • Able to quickly respond and resolve customer issues with a win-win mindset.
  • Drive best in class EH&S culture and processes, including stewardship of the Evoqua Safety Process.
  • Deploy, execute, and focus the vision, mission and strategy for the business.
  • Enable entrepreneurial and innovative thought leadership.  Empower employees to explore operational efficiencies and expanded service offerings.
  • Collaborating with business partners to manage day-to-day challenges and issues associated with operating the business, providing meaningful solutions to our customer and internal stakeholders.
  • Develop and maintain strong partnerships with our top 20 customers within the region.
  • Maintaining comprehensive knowledge of the competitors strengths, weaknesses, and competitive advantages.
  • Communicates with all levels of the organization.  Understands that effective communication is vital to successfully conducting business inside and outside of the Company.  Ensures communication flows freely up, down, and across reporting lines.
  • Practice positive leadership and coaching within your organization and networking internally to drive positive changes and outcomes with peers.
  • Continually assesses and attracts best talent.  Seeks to develop and train best in class talent through performance management and a balance of internal development / promotion and external hiring.
  • Continuous improvement of operations efficiencies at all levels of the business, drive the organization for ongoing productivity, customer satisfactions, and profitability improvement.
  • Able to think strategically and execute tactically.
  • Has full P&L, inventory, AR, and capital expenditures ownership.

Position Requirements

  • Bachelor's degree with an emphasis on Business Administration, Finance, Engineering, Management or a related field strongly recommended.  Advanced degree or equivalent combination of education and experience.
  • 8+ years experience in management and successful demonstration of key responsibilities and knowledge.
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees.
  • Ability to manage dispersed workforce.

Additional Details

  • Highly proficient in MS Office suite of products (Excel, Outlook, Word, Powerpoint).
  • Familiarity with SAP and MS Dynamics is a plus.

Compensation range: $145-$170k annually. 

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