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Financial Systems Analyst – O2C (Emagia, Get Paid, HighRadius)

Finance | Charlotte, NC, United States
Job Details Apply
Job Details

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at​.

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

The Role: Xylem is looking for an Order to Cash (O2C) Systems Analyst to support our current and future state O2C application, provide on-going support, and develop enhancements. You will interact with our team of finance, accounting, global process owners, and IT professionals to manage/grow the company’s O2C Platform.

This position requires knowledge of financial business processes with a strong emphasis in the Procure to Pay area, application and system design, training, and ongoing support.

Essential Duties/Principal Responsibilities:

  • Responsible for deep business process knowledge in order to identify and propose process efficiencies within the systems.
  • Design and configure The Order-to-Cash (O2C) System to account for new process requests/requirements that may arise; implement efficient, effective and user friendly processes within The Order-to-Cash (O2C) System
  • Resolve escalated issues related to configured processes in The Order-to-Cash (O2C) System
  • Review major release notes for The Order-to-Cash (O2C) System and provide delta assessment and impacts.
  • Produce, maintain and conduct test plans for user acceptance testing for new functionality and defect resolution; regression testing and testing of fixes to defects in releases.
  • Partner with Integration teams responsible for development and support of The Order-to-Cash (O2C) System integrations with interfacing systems.
  • Create training materials and conduct assist in or be able to lead The Order-to-Cash (O2C) System user training.
  • Perform day-to-day tasks that involve ongoing support of the system.
  • Promotes user adoption by improving usability.
  • Responsible for first contact resolution (FCR) for user raised questions and issues, maintaining always a sense of urgency, providing excellent user experience and efficiency
  • Lead solution strategies for business requirements, enhancement requests and defect fixes. Identify, develop and deliver business and technical solutions to customer satisfaction.
  • Utilize strong functional knowledge across Order to Cash functions, including Customer on-boarding, dispute management, invoicing, cash application and collections.
  • Manage As-Is and To-Be business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating and optimizing processes.
  • Lead solution strategies for business requirements, enhancement requests and defect fixes. Identify, develop and deliver business and technical solutions to customer satisfaction.
  • Create a positive business relationship with key business stakeholders
  • Maintain relationship with the Regional Super Users of The Order-to-Cash (O2C) System
  • Influence up / down stream processes with Executive leaders, peers, and suppliers
  • Work in partnership with IT to obtain and commit necessary resources at the appropriate time, level, and expertise to support any IT related items required for the system.
  • Maintain relationship and Collaborate with the Global and Regional Process Owners
  • Engage with The Order-to-Cash (O2C) System user group/s to gather information around process improvements other The Order-to-Cash (O2C) System customers are implementing
  • Prioritize and escalate issues efficiently for prompt resolution
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Experience with Order-to-Cash (O2C) platforms such as Leading ERP (O2C) modules, Emagia, Get Paid or HighRadius as a technical owner, implementer, or system administrator with strong functional knowledge.
  • Experience implementing of O2C systems and knowledge of implementation Life-cycle
  • Demonstrated track record of establishing priorities and meeting deadlines.
  • Experience in troubleshooting system issues and working with other groups to prioritize and resolve the issues
  • Experience in Process Improvement
  • Project management experience 
  • Acting as a liaison between internal associates and external suppliers to resolve concerns
  • Familiarity with compliance and governance controls.
  • Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
  • Preferred – Finance and or Collections background
  • BA or BS degree in Business, Finance, IT or equivalent work experience

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Standard weekly job hours: 40 hours

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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