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A Message from Patrick Decker

“Water is key to public health and to sustainability. At Xylem, we define sustainability broadly, as responsible practices that strengthen the environment, global economy and society, creating a safer and more equitable world.”



Water is vital to human health and the sustainability of our communities and our world. This is more apparent today than perhaps at any time in recent history. The emergence of COVID-19 in late 2019 has underscored the critical role that clean water and reliable sanitation play in preventing and controlling disease and in making hospitals and communities resilient in the face of extraordinary challenges.

In recent months, we’ve seen the importance of the United Nations’ Sustainability Development Goal 6 – “ensure access to water and sanitation for all” – vividly illustrated in news coverage around the world and our own neighborhoods. Scientists, doctors and public health experts have urged people to wash their hands frequently to prevent the spread of COVID-19, as they race to develop a vaccine. Hospitals have been expanding their facilities and standing up new units, with urgent needs for clean water and reliable wastewater services to help with the treatment of COVID-19 patients. People are providing their children and communities with water, sanitation and hygiene (WASH) education, and relying on clean water to prevent disease transmission and make the supplies they bring into their homes safe for their families.

At Xylem, we are honored to serve essential service providers, including our utility heroes, who protect and support communities around the world. And it’s our work to partner with them to help solve the greatest water and critical infrastructure challenges of our time and help our communities become more resilient and sustainable.

With water at the core of our business, our company is deeply committed to sustainability – it is fundamental to who we are and what we do. 2019 was a critical year as we pivoted our sustainability commitments to be more outwardly-facing, putting our customers and communities at the center of our efforts. In June 2019, we launched a corresponding bold, new sustainability strategy, formalizing our approach to drive sustainability across our customer solutions and technologies. This mandate is guided by our ambitious new slate of 2025 sustainability goals, also announced last year.

As we continue to roll-out this strategy, we are building momentum and making a difference for our stakeholders.

  • To help our customers advance sustainability, we are helping lead the digital transformation of water to optimize and deliver the step change that data, analytics and decision intelligence have brought to other sectors. We’re also advancing trusted water and wastewater products and solutions, making them more energy efficient and effective. Our technologies are helping society take on the toughest water challenges of our time – making water more accessible and affordable, and making water systems more resilient in the face of climate change.
  • To advance sustainability at our company, we are pursuing water, energy and cost efficiencies at our locations to reduce our environmental footprint. We’re also sharpening our business strategy to reinforce the sustainability of our company and supply chain, and ensure we’re positioned to meet the intensifying needs of our customers as they navigate through the COVID-19 pandemic and beyond. And we continue to advance diversity and inclusion to catalyze the innovation needed to help shape the future.
  • To help communities become more sustainable, we are advancing our commitment to be a company that creates both economic and social value. We do this by providing clean water resources and humanitarian aid to communities in urgent need, providing WASH education, raising awareness of water issues, mobilizing the next generation of water stewards, and providing disaster relief.

We are honored by the recognition we’ve received for our efforts within the sustainability community and are determined to do more. Our team of more than 16,000 colleagues around the world shares this resolve. As the pandemic has underscored in recent months, access to clean water and safe sanitation is fundamental to life and the well-being of every family and every community.

Our customers who provide water, wastewater and critical infrastructure services are truly on the frontlines, protecting and serving their communities. Xylem is proud to stand with them, developing the innovative solutions they need to help create a safer and more sustainable world for all.


Patrick Decker
President and CEO
Xylem Inc.