QA Manager

Operations | Auburn, NY, United States
Job Details Apply
Job Details

If you are excited and passionate about helping us solve water, we want to hear from you!         

This is an exciting opportunity to join Xylem’s AWS business and its efforts to provide products and systems for the efficient movement and use of water in homes, commercial buildings, industry, agriculture and irrigation. Xylem employees share a passion for meeting the world’s needs by offering the best water solutions to our customers. Xylem seeks employees with the ingenuity, skill and passion to help solve the world’s water challenges. Specifically, we are seeking a Quality Assurance Manager to join our team in Auburn NY.           

The Role: Xylem seeks to hire a QA Manager who oversees and manages the daily execution of Quality Management System for the plant with primary focus on Internal and Customer Quality. Leads, participates in and manages quality engineers in daily duties and continuous improvement projects.  Acts as the ISO representative and manages the compliance of the specified plant to standards.                

  • Lead the internal quality department for annual review purposes. Assess the department in terms of skills and identify training needs. Develop a set of common expectations for the Quality Engineers (QEs).
  • Lead the internal quality department in disciplined data driven plant floor improvement.
  • Be a visible presence on the plant floor.  Review processes and make recommendations to your team for improvement.  Lead the corrective action process for both warranty and manufacturing related issues
  • Oversee product-defect data collection and assist in directing corrective actions of top product-defect and warranty items.  Personally track weekly progress. Coordinate MRB process & actively resolve key customer issues.
  • Conduct weekly update sessions with QEs to review current activities and ensure that progress is being made on open projects, corrective actions, etc. Track progress against established goals/metrics and associated plans.
  • Track Quality System audits.  Work with business unit leaders to close gaps identified in system audits.  Actively lead the pursuit of an ISO compliant system.  Set expectations for QEs to participate in the NPD process.  Kick-start this process through active leadership during initial efforts. (i.e. participate yourself)
  • Prepare monthly reports that outline improvement activities for the month as well as current customer PPM levels and any returns for the month.  Summarize corrective actions related to these returns.  Summarize warranty status and any actions on warranty items. Suggest improvements to the QMS       

Qualifications: Education, Experience, Skills, Abilities, License/Certification:         

  • Bachelor’s Degree in applied science, or engineering field.  Master’s degree preferred.  Advanced certification a plus.
  • Five (5) years prior experience in Quality Assurance for consumer product manufacturer
  • Experience in quality management systems.  Experience in quality system audits
  • Strong proficiency of Microsoft Windows, Word, Excel and Power Point
  • Demonstrated experience working with manufacturers, suppliers and distributors
  • Demonstrated exceptional written and oral communication skills
  • Proven track record in setting and managing business targets and achieving objectives.
  • Successful experience working in challenging business environment where skills/abilities were stretched.
  • Demonstrated success in managing inter-functional challenges
  • Ability to read and interpret mechanical and electrical drawings.
  • Ability to lead a team in the creation of basic manufacturing quality documentation:
  •  Control plans   - FMEA     - Audits     - Work instructions    - OMS  Procedures
  • Ability to lead a team in the implementation and maintenance of a layered audit program.
  • Ability to forge cross functional ties and partnerships. Ability to manage time effectively.
  • Ability to manage and coach a team of QEs in shop floor quality management       
The estimated salary range for this position is $100,000 to $130,000 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

Physical Demands:       

Physical requirements include: good vision and hearing; ability to stand and walk, lift and carry up to 45 pounds occasionally and/or 10 pounds occasionally; stoop, crouch, kneel reach for and handle items, pick, pinch or otherwise work with the fingers and use the fingertips to perceive attributes of objects such as size, shape and surface finish.             

Work Environment:                

Work is performed in a typical manufacturing plant environment under the following conditions: noise, fumes, dust, and high voltage electric current.   Some duties are performed outdoors and may involve exposure to inclement weather conditions.         


EOE including disability and veteran         


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