SonTek Total Care Customer Service

SonTek-Totalcare-badge-clean.pngCommitted to providing the highest level of support for our customers

Need to report a problem or have a general question about your SonTek system? You've come to the right place!

If you are out in the field and need emergency help, call us at +1-858-546-8327. If it is outside our normal business hours, follow the instructions to be connected to one of our on-call support staff, who will be happy to help. 

Whenever you contact SonTek, please be sure to include the serial number of your system. That will help us get to your customer records faster, and give you the timely response you need.

FAQs & Top Tech Issues

Who has time for a phone call or email nowadays? Here is a selection of top technical questions asked by SonTek customers. We will continue to build on this list, so check back on a regular basis. 



Technical Support

Our Technical Engineers are a click or phone call away. If you're having a challenge out in the field, or just have some questions about your instrumentation, we're here to help! 

Contact Support

Instrument Repair Status

If you need a status report on a repair or calibration you recently sent in, this is the place to start. Click through to get the latest information on where your instrument stands in the queue and when you can expect the repair process to be completed.

Instrument Repair Status

North America

9940 Summers Ridge Road
San Diego, CA 92121
+1 (858) 546-8327

Central & South America

Rua Antônio Lapa
214 - Cambuí
Campinas - SP
+55 19 3794-2900

EVARSA - Evaluación de Recursos SA
San Martin 161
(8324) Cipolletti
Río Negro
+54(299) 477 2091/1843


Xylem Analytics UK Ltd
Unit 2 Focal Point
Lacerta Court, Works Road
Letchworth, Herts, SG6 1FJ
+44 1462 573581

Asia & Oceania

Xylem Analytica China
Room 101, Unit 2 of Building 18
Huilongsen Technology Park, No. 99
Kechuang 14th Street
Beijing 101111
+86-010-5975 5687

Xylem Australia
Unit 4
65 Riverside Place
Morningside, QLD 4170
+61 7 3162 1064