Remote Tracking Technician

Engineering | Edmonton, AB, Canada
Job Details Apply
Job Details

PureHM specializes in the remote tracking of pipeline integrity tools. Utilizing proprietary software and equipment the Remote Tracking Technician is responsible for monitoring the location of pipeline inspection tools as they move through our client’s pipeline infrastructure. The Remote Tracking Technician is also responsible for coordinating with client representatives to ensure the safe and successful completion of their pipeline inspection programs.

Energy resources allow modern society to function and PureHM is a trusted partner with pipeline operators in bringing those resources safely to market. The economy, communities and individual citizens rely heavily on these resources to maintain a desirable standard of living, whether they realize it or not. Pipelines are the safest way to deliver energy; companies that own these pipelines make crucial decisions every day to ensure their product is delivered safely and efficiently, with the least amount of risk to society and the environment. A large percentage of pipelines are constructed near watersheds such as creeks, rivers and lakes, creating an unavoidable connection between water resources and energy, which poses an increased risk to pipeline operators.

PureHM gives pipeline companies confidence that they are doing everything in their power to deliver energy in the safest, most reliable way. Our best-in-class technologies and service quality provides the actionable information needed to reduce risk, by identifying problem areas, reducing unnecessary repairs, and prolonging asset life, while balancing fiscal responsibility.

PureHM, a Xylem brand, provides solutions for regulated inspections of the pipelines that deliver these energy products. Using these solutions, we give pipeline companies confidence that they are delivering their products as safely and efficiently as possible. Using our best-in-class technologies, we provide operators with the actionable information needed to identify problem areas, reduce unnecessary pipeline repairs, and prolong asset life. Ultimately, we help you ensure that energy pipelines are fit for service.

The Role: Xylem seeks to hire a Remote Tracking Technician responsible for monitoring the location of pipeline inspection tools as they move through our client’s pipeline infrastructure. The Remote Tracking Technician is also responsible for coordinating with client representatives to ensure the safe and successful completion of their pipeline inspection programs.

Essential Duties/Principal Responsibilities: 

  • Closely monitor the progress of pipeline inspection tools.
  • Verify the tool location, watch/assess visual signals as the tool travels through the pipeline and proactively address any issues.
  • As required, calculate the speed of the tool and monitor the progress to anticipate/confirm appropriate travelling speed.
  • Address all issues promptly and troubleshoot/problem-solve as needed. This includes addressing issues with the tracking software program.
  • Ensure a clear, effective and proactive communication of concerns to the Field Technician, Project Manager or client as appropriate.
  • Verify and confirm inspection completion as required.
  • Ensure a high level of client support and superior service delivery.
  • Provide clients with tool progress updates in accordance with client specifications.
  • Ensure a clear and effective communication and timely response to client queries/requests.
  • Keep the Remote Tracking Manager apprised on all potential client service issues.
  • Oversee power management of the field deployed equipment (remote boxes).
  • Monitor the battery levels of the remote boxes - determine the appropriate power levels and pause power as needed to conserve battery life.
  • Proactively problem-solve to address any issues and notify the Field Technician/Project Manager or client as appropriate.
  • Manage inspection data.
  • Collect and review data and identify discrepancies or missing information.
  • Liaise with Field Technicians, Equipment Coordinator, Tracking Team Coordinator, Project Manager, etc. as needed to ensure comprehensive inspection data is obtained and any discrepancies are addressed promptly. Address any non-compliance issues with the Remote Tracking Manager.
  • Download data from the remote tracking boxes, collect and store data on server. Delete data from AGM unit once an effective download has been confirmed. Return boxes to the equipment room as appropriate.
  • Compile received post run data and forward on to Integrity Division as required for final review
  • Assist other team members as required with various tasks.
  • Other duties may be assigned as deemed appropriate.
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Intermediate Microsoft Office Applications (Word, Excel, Outlook) and PC Skills
  • Strong oral and written communication skills
  • Well-developed organizational and time management skills
  • Ability to work in a self-directed manner, comfortable taking initiative and working under pressure
  • Must have proven ability to work in a focused and alert capacity
  • Ability to assess, analyze and problem-solve situations
  • High School Diploma or equivalent
  • Related post-secondary education would be an asset
  • 2 years of previous experience in a customer support role, control center, or similar work environment
  • Previous experience working with a GPS system would be an asset

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Works in a typical office environment, and the noise level is usually quiet to moderate
  • Position requires visual acuity to regularly view a computer monitor, spreadsheets, documents and reports
  • Regularly required to sit, stand or walk; talk or hear, both in person and by telephone; use hands and fingers, handle standard office equipment; and reach with hands and arms
  • Specific vision requirements include the ability to view a computer monitor, spreadsheets, documents and other reports for extended periods of time
  • Ability to focus
  • Current schedule is a 4 and 4 rotation, 2 days shifts, 2 night shifts and 4 days off. Shifts are 12 hours in duration

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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