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System Overview

Avensor is built for water infrastructure assets

Xylem has in-depth experience and expertise in providing SCADA and monitoring systems for our customers and is leading the industry with smart water technology and decision intelligence solutions.

System Monitoring

At Xylem, we understand the importance of keeping your equipment up and running. Therefore, Xylem monitors Avensor application 24/7 using our Network Operations Center. This ensures high system availability as well as system support when needed.


Ensuring the security of connected products and data is essential for our customers. Xylem recognizes this and works actively to ensure data security for our products and services. Xylem uses private cellular networks that keep communications separate from public internet usage and only works with world-class partners.




Plug-and-play functionality

Easily connect supported devices through Modbus ­ (RS485, RS232 or TCP), or other device via analogue and digital inputs

Alarms and data

Accurate real-time data and early warnings from connected ­devices for carrying out data-driven service operations

Alarm management

Alarms from devices are easily sent to the right people through text messages, email or app notifications. Alarm acknowledgement in the app or via SMS

Station and site overview

Monitor your stations and sites through connected assets. View data and alarms, including history, location data, and more


Avensor’s analytics capability enables you to visualize and make decisions from the data collected. Possible to export data for analysis in other tools

Mobile app

Get easy remote access at any time on any device

24/7 system monitoring and support

Xylem monitors the Avensor service 24/7 to ensure system availability. Remote and onsite support from Xylem and its service partner network is available on demand

API Interface

Add data and features to your system and applications via API without need of Avensor’s online interface or the mobile app

Compatible Devices

Compatible Devices 

Key pumps

  • Concertor
  • N-3000 series
  • Lowara booster sets
Analog input (AI) Signal leads 1
Digital input (DI) Signal leads 1
APP 411 RS-485, Ethernet

1 (support for XPC system up to 8 pumps)

APP 412 RS-485, Ethernet 1 (support for FLEX system up to 8 machines)
APP 521 RS-232 1
APP 541 RS-232 1
FGC 313/323 RS-232 1
FGC 401/411/421 RS-232, RS-485 1
Hydrovar RS-485 8
MagFlux RS-485 8
MAS 711 RS-485 8
SENECA Digital Input 5/10 ports RS-485 8
EcoTouch 6 RS-485 8
SRC 311 RS-485 8
FPG 415 RS-485, Ethernet

8 (via RS-485), 1 (via Ethernet)

DCM 711 RS-485, Ethernet 1
FPG 411/412 RS-485, Ethernet 8 (via RS-485), 1 (via Ethernet)







MyConnect RS-232, RS-485 1
SmartRun gateway RS-232, RS-485 1
FPG 413/414 RS-485, Ethernet 8 (via RS-485), 1 (via Ethernet)
Godwin PV102P RS-485 8
Aquavar IPC RS-485 4
PS 220 RS-485, Ethernet 8 (via RS-485), 1 (via Ethernet)
MILA PoC RS-485 8
SENECA Analog Input 8 ports RS-485 8
XAM 912
RS-485 1 (support for Nexicon system up to 4 pumps and 2 I/O-modules)

It is possible to retrieve data from more than one device in a system even if the maximum number of connected devices is one:

  • The Concertor™ XPC system includes one controller and up to seven gateways. The controller retrieves data from the gateways. When the controller connects to the modem, Avensor retrieves data from all devices in the system.


  • The RS-232 and the RS-485 devices cannot be connected at the same time.
  • It is possible to connect the digital input device or the analog input device with the other devices that use RS-232, RS-485, or Ethernet connection.


Avensor, version 1.35, November 10th, 2021

Key features in this release

  • Control function enabled via CCD401 digital output ports.

Avensor, version 1.34, November 10th, 2021

New features and improvements implemented in this release:

Key features in this release

  • Added timer on “Disable Alarm Monitoring service” (options: 1h, 2h, 4h, 24h, Indefinitely)

Avensor, version 1.33, October 28th, 2021

Key features in this release

  • Light or dark mode theme can now be selected in web and the mobile apps
  • Redesign of main dashboard with a new stats chart added; top 5 stations with highest number of alarms
  • New device support: EPAX Heater

Avensor, version 1.31, September 16th, 2021

Key features in this release

  • Added support for Wedecos UV unit controller EcoTouch
  • Increased number of data points that can be added for a custom device
  • Chart settings stored in Analytics. This gives the users the benefit of creating customized analytics settings per station (filters, resolution, periods, etc.)

Avensor, version 1.29, August 18th, 2021 

Key features in this release

  • Device control implemented for FGC411: Set off/auto/semi-auto mode (i.e. run one pump cycle) and alarm reset
  • Charts have all the controls accessible in fullscreen for better and more convenient analysis
  • New alarm now notifies users if external power to modem is lost (CCD401 only)

Previous Updates

Avensor, version 1.28, July 2021 

Key features in this release

  • Device control enabled for FGC401/421: Set off/auto/semi-auto mode (i.e. run one pump cycle) and alarm reset
  • Digital Input now connected to the Avensor data model. This means that the users can pick a definition of the DI from our data model to be able to plot charts etc.
  • Analytics improved with new features; now 4 data points can be correlated in one chart, as well as enhancing scaling for multiple charts

Avensor, version 1.27, June 16th, 2021

Key features in this release

  • Avensor support for remote asset control & configuration. This feature is enabled per device and currently the devices supported are: PS220 & Hydrovar
  • User notifications center; user can now see all notifications in one place regarding their stations and devices, e.g. modem updates, new device SW available, etc.
  • Analytics charts improved with lots of new features; better resolution, improved date picker, labels, and more

Avensor, version 1.25, May 20th, 2021

Key features in this release

  • Device Support: TurboLight Blowers from the Sanitaire product line 

Avensor, version 1.24, May 6th, 2021

Key features in this release

  • View and move alarm thresholds on Analog Input/s directly in analytics
  • Short term decrease in pump capacity is now available in analytics
  • Add new device type from an existing template
  • New smart filtering of alarms including period/date picker

Avensor, version 1.23, April 22nd, 2021

Key features in this release

  • Device Support: MAS 801

Avensor, version 1.22, March 31st 2021

Key features in this release

  • Ability to Correlate multiple data points in a single chart (analytics)
  • Enabled download of any software version for supported devices (only Flygt for the moment)
  • Device support: Seneca Analog Input 8 ports