Customer Service Coordinator

Operations | Beverly, MA, United States
Job Details Apply
Job Details

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: Xylem seeks to hire a customer service coordinator who will direct all incoming calls to appropriate department. Support customer service and sales on various tasks. May support other departments as needed.

Essential Duties/Principal Responsibilities:

  • Answers incoming calls from the switchboard and direct to correct department for support Enter warranty consumer orders and assist with other customer orders
  • Work closely with sales in supportive role for customer base
  • Run monthly metric reports for customer service/sales departments
  • Assist in uploading and entering yearly quotes for customers by working closely with sales
  • Assist sales with customer master updates
  • Support customer service with documentation and maintaining current work instructions on company shared files
  • Support documentation requirements related to Compliance
  • Support finance with the AP system regarding commission reports
  • Enter salesman requests for samples, show material, and customer requests
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • 0-2+ Years’ experience w/ typically a college or university degree or the equivalent work experience and has conceptual knowledge of fundamental theories, principles, and practices
  • Demonstrated customer advocacy skills
  • Ability to self-motivate and work independently
  • Comfortable in a fast-paced environment welcoming change and growth
  • Proficiency in Microsoft Office. Experience working with CRM system (, Microsoft Dynamics) a plus
  • Proficiency in second language a plus
  • A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
  • Ability to process a high volume of transactions with proficiency, accuracy, and integrity
  • Ability to handle multiple tasks simultaneously and prioritize accordingly
  • Effective verbal/written communication skills.
  • Strong business acumen, organizational, time management skills and attention to detail required
  • Ability to work with diverse workforce and customer base

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility
  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Standard weekly job hours: 40 hours

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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