• Going beyond business as usual, together.

    Xylem supports the heroic efforts of all utilities sustaining the health and well-being of their communities during the COVID-19 crisis.

  • A personal message from Patrick Decker

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Extraordinary times call for extraordinary partnerships.

The role utilities play in managing water or wastewater systems is challenging during the best of times. As this global pandemic unfolds, and with public health policies evolving daily, maintaining normal operations while keeping your teams out of harm’s way is more crucial than ever.

COVID-19 has unleashed a perfect storm for utilities around the world: work orders are mounting to address critical issues like clogged pump stations, even as more and more utility staff members work from home or shelter in place, and others have fallen ill. Ensuring continuity of operations has never been more important or more challenging.

We are listening and ready to support you with powerful tools that can help get you through this pandemic. To start, we can offer ready-to-implement solutions that can improve system visibility and maintain continuity of operations, while building resiliency for what’s next—from water and wastewater pumping to treatment, monitoring and metering.

Opportunity #1: Reduce lift station risks

Utilities around the world are reporting more frequent clogging incidents caused by consumers flushing disinfectant wipes and other materials—driving increased pump station callouts and bypass needs. Every clog depletes utility resources and is a source of risk to teams. Our commitment is to provide solutions that help keep your lift stations running and your operators out of harm’s way.

Lift Station Solutions

From Lift Stations to Sewer Networks to Water Treatment Plants,
we are here to support you, so you can support your community.  

Lift stations are just the tip of the iceberg. In this challenging time, it’s all hands on deck, and we are committed to bringing all we can to help you solve water in your community. Your needs are unique and we are ready to listen, problem-solve together, and support you as a partner with solutions that meet your requirements. It’s easy to get started, simply contact Xylem today.

Contact us for Immediate Assistance

1 (888) XYL-H2O1 or +1 (704) 916-2603


Beyond business as usual.

We know that you are going above and beyond to maintain operations during this unprecedented crisis. While the health and safety of our employees will always be paramount, we are committing ourselves to going above and beyond as well, to ensure that we are providing you with all the support you need.

  • Fast Turnaround – We are mobilizing to help our partners quickly implement solutions that will enable them to maintain operational continuity with fewer staff.  

  • Full SupportWe are prepared to provide support well beyond business as usual to enable you to implement labor-saving solutions with minimal effort.

  • Flexible Enagements – To facilitate rapid response, we can explore alternative ways to structure our engagement to support your critical operational continuity requirements.