BIB FAQ: No Syrup Issues

Here we show you how to troubleshoot the situation if your bag-in-box (BIB) system is operating but isn't pumping any syrup.

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If your BIB system is operating but isn't pumping any syrup, there are a number of things you can do to troubleshoot the situation. Of course, the first thing to check is your syrup container. Make certain it's not empty, or that it has any holes. If either is the case, replace the container.

If the BIB is full, confirm the BIB connector is fully engaged with the BIB. Each time you replace an empty BIB, make sure the connector is fastened securely. A loose bag connector is easy to prevent and is often overlooked as a vital step in proper fountain dispense operation.

When replacing a BIB or checking the connection of the BIB adapter to the BIB, it is a good idea to rinse the connector in warm water to remove any dried syrup that could be affecting the mating of the BIB connector to the BIB.

If the bag connector is secure, make certain the section of hose from the BIB container to the pump isn't kinked. If it is, repair the kink or have a certified technician replace the hose.

Next, check the BIB syrup pump itself. Dispense a drink to see if the pump cycles. If it does not cycle, check the CO2 in the tank and if it's empty, replace the CO2 tank.

If the pump runs and no syrup flows, sometimes the pump can become airlocked. Airlock typically can occur when the pump is not installed with ports facing toward the floor. If you find this is the case, have a certified technician correct the installation so that the outlet port is facing the floor.