Screw pumps product support has transitioned to Komline

Support for Screw Pumps has transitioned to Komline effective immediately. Customers who need service, replacement parts, technical support, order updates, or warranty assistance for these product lines should now work directly with Komline.

Contact Komline

What this means for you

• New support contact: Komline now handles support for screw pumps starting today
• Orders go to Komline: Aftermarket, capital, and service orders for screw pump products should be sent to Komline
• Installed-base support continues: Support requests for installed filters can be directed to Komline
• Parts and warranty are covered: Replacement parts and warranty claims for these product lines are now handled by Komline
• Current Xylem orders will still be fulfilled: Orders already accepted by Xylem will continue to be produced by Xylem

Where to go now

For new orders

All orders for aftermarket, capital, and service related to screw pump products should now be sent to Komline.

For existing orders

If your screw pump order has already been accepted by Xylem, it will still be produced by Xylem.

For future purchases

Future purchases of screw pumps should be placed through Komline.

For replacement parts

Replacement parts for all screw pump products are handled by Komline.

For technical support and order status

Questions about order status and requests for technical support should be directed to Komline.

For warranty support

Warranty claims for existing screw pump orders will be supported by Xylem. Purchasing orders moving forward will be address by Komline.

This transition only applies to screw pump products. Access to all other Xylem products remains unchanged through current channels.